Terms of Use


1. Your privacy is important to FreeMAX and we have taken steps to ensure that your personal information (Personal Data) is protected and respected. And we would not collect more Data from you which is unnecessary for us.

2. We may ask you to provide your Personal Data to us when you use our website. The Data includes without limitation salutation, name, gender, telephone number, email address, delivery address, and payment account details.

3. In the event that you do not provide any Personal Data indicated as mandatory, we may not be able to provide you with our products or services.


A.2.1. If you provide any Personal data to us, you are considered to have authorized us to collect, retain and use your Personal Data for the following purposes:

2.1.1. Providing you with customer service with a more personalized experience on our website and responding to your inquiries (including requests for quotations), feedback or claims;

2.1.2. Providing you with our promotional materials (including but not limited to updates to our website)

2.1.3. Performing research or statistical analysis in order to improve our products and services.

2.1.4. Making such disclosures as may be required for any of the above purposes or as required by law or in respect of any feedback or claims made by you.

A.2.2. You further agree that we may disclose and transfer (whether in Hong Kong or overseas) your Personal Data to the Third Party service providers who engaged by us to assist with providing our services (including data entry, managing our customer database, processing, affecting and verifying sales, orders, refunds and/or exchanges relating to products available for sale in our stores or through our website).These Third Party Service Providers are under a duty of confidentiality and only permitted to use your Personal Data in connection with the purposes specified at B.1. Above, and not for their own purposes (including direct marketing).

A.2.3. When necessary we may also disclose and transfer (whether in Hong Kong or abroad) your Personal Data to our professional advisers, franchisor, law enforcement agencies, insurers, government and regulatory and other organizations for purposes specified at A2.1.4 above.

A.2.4. We may use your name, phone number, address and email (“Marketing Data”) to provide marketing materials to you relating to goods/services in our retail stores

A.2.5. We may share the private data that does not allow you to be identified with the third parties for different purposes, it including marketing and advertising, and we may also use this data in order to better understand your needs and to improve our products and services.

A.2.6. Any Personal Data provided by you will be retained by us and will be accessible by our employees, any Third Party Service Providers engaged by us and referred to at A.2.3 above, for or in relation to any of the purposes stated in A.2. Herein.


B.1. Personal Data held by us relating to our online customers or to visitors to our websites will be kept confidential in accordance with this Privacy Policy.

B.2. Any questions, comments, suggestions or information other than Personal Data sent or posted to the site, or any part of the site, by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufacture, and marketing of products and services and to meet customer needs.


FreeMAX will use various security procedures to protect your Data from unauthorized access, use or disclosure. Because of the nature of the Internet, FreeMAX cannot guarantee the security on any transfer of Data. However, FreeMAX will take all practical and feasible measures to ensure any Data collected by this Website and accessed only by our authorized employees and Third Party Service Providers